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Search resuls for: "Tobi Lütke's"


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Shopify beta-launched an AI assistant for its help center. Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. In June, Shopify began asking some support staff to test a translation bot powered by OpenAI's technology. Its support staff already had the ability to use AI-generated template email responses to merchant inquiries. The bot can recommend products sold by Shopify merchants based on shoppers' answers to a series of questions.
Persons: Shopify, chatbot, Tobi Lütke's, Harley Finkelstein, Lütke Organizations: Shopify, Help
Shopify is selling most of its logistics business to freight unicorn Flexport in an all stock deal. Though Shopify's logistics journey began in 2019 as Shopify Fulfillment Network, the current iteration is less than a year old, and investors had become wary of the level of investment that getting the outfit into competitive shape would take. The acquisition was previously considered key to Shopify's fulfillment ambitions, and its team has been involved in the company's efforts to develop fulfillment software. Derek Lossing, an Amazon Logistics alum-turned investment advisor with Cirrus Global Advisors, said an acquisition-driven strategy may have been the right course — especially when the alternative involved contracting with legacy logistics players, which can take months. To some, the question of whether Shopify's layover into logistics was a waste of talent, time, and resources, can't be answered until Flexport takes hold and Clark flexes the muscles he gained building Amazon Logistics.
Shopify announced plans to revamp its performance management tools in a company-wide email. Silas said in a company-wide email on Friday that the new performance evaluation product is a continuation of that work. At one point, Silas' email refers to Shopify as a "high-performing sports team," which could be a nod to CEO Tobi Lütke's past notes about company culture. News of the revamped performance system comes as Shopify's workforce reels from the company's July layoffs of roughly 1,000 people. Other upcoming releases leading in to 2023Launching our New Performance Management approachConsistent internal taxonomy around job titles, groups and our structure.
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